Flip Inc. ("we," "us," or "our") establishes this Privacy Policy (the "Policy") regarding the handling of user information in our application "ChibiBoss" (the "App"). We comply with applicable laws and guidelines and are committed to protecting user data.

1. Information We Collect

We collect the following information in connection with providing the App:

  1. Account information: The email address and account identifier used for sign-in (obtained through Apple or Google).
  2. Information you enter or submit: Text and settings you enter or submit within the App (including chat conversations, goals, preferences, and any other information you provide through the App's features).
  3. Usage and device information: App usage data, device and OS information, language, time zone, push notification tokens, and diagnostic or crash data generated when issues occur.
  4. Purchase information: Subscription purchase and contract status. Payment details such as credit card numbers are processed by Apple or Google, and we do not retain them.

2. How We Use Information

We use the information we collect for the following purposes:

  1. Providing, maintaining, and operating the App (including generating AI responses)
  2. Delivering push notifications (reminders, feedback, etc.)
  3. Improving the quality of the App and analyzing and resolving issues
  4. Analyzing usage and improving features
  5. Managing subscriptions
  6. Preventing fraudulent use and responding to user inquiries and reports

3. Third-Party Disclosure and Data Transmission

We share or transmit information to the following external service providers to the extent necessary to provide the App:

Purpose Provider Information Transmitted
AI response generation OpenAI, L.L.C. / Google LLC / Anthropic, PBC Chat conversations, goals and settings
AI voice response generation Theai, Inc. Generated AI responses
Backend infrastructure (authentication and data storage) Supabase, Inc. / Render, Inc. Account information, information you enter or submit
Usage analytics Amplitude, Inc. Usage data, device and OS information, account identifier
Error and crash monitoring Functional Software, Inc. Diagnostic and crash data, device and OS information
Subscription management RevenueCat, Inc. / Apple Inc. / Google LLC Purchase and contract status, account identifier
Sign-in authentication Apple Inc. / Google LLC Email address, account identifier
Push notification delivery Expo (Expo Push Service) / Apple Inc. (APNs) / Google LLC (FCM) Push notification token, notification content

These providers may store and process information outside Japan, primarily in the United States. In accordance with applicable data protection laws, we confirm that each provider maintains appropriate safeguards for handling personal data before sharing or transmitting information.

Chat conversations and related information are transmitted to the AI providers listed above for the purpose of generating responses. These transmissions are made through our contracted APIs, and your data is not used to train these providers' AI models.